Privacy Policy

Information we collect

Account and workspace data: name, email address, phone number, workspace name, team membership, roles and billing details you provide when you register or manage your account.

Customer and conversation data: messages, contact details, order history, product catalogues and other records you or your integrations sync into Tajer AI to operate your store and inbox.

Usage and technical data: device and browser information, IP address, log files, feature usage and diagnostics that help us keep the service secure and reliable.

How we use your information

We use personal data to provide, maintain and improve Tajer AI; authenticate users; route conversations; power AI-assisted replies; sync commerce data; process subscriptions; and respond to support requests.

We may use aggregated or de-identified data to understand product usage and improve performance. We do not sell personal data.

Third-party services

Tajer AI connects to services you choose, such as WhatsApp, Salla, Zid, email providers and AI model providers. Data you send through those channels is processed according to your configuration and the third party's own terms and privacy policies.

We use infrastructure and subprocessors to host the platform, deliver messages, store files and process payments. They may access data only to perform services on our behalf and under contractual safeguards.

Data retention

We retain account and workspace data for as long as your subscription is active and for a reasonable period afterwards so you can export records or reactivate your workspace.

You may request deletion of your workspace subject to legal, billing and security obligations that require us to keep certain records.

Security

We apply administrative, technical and organisational measures designed to protect personal data against unauthorised access, alteration or disclosure. No online service can guarantee absolute security.

Your rights

Depending on your location, you may have rights to access, correct, delete or restrict processing of your personal data, or to object to certain processing. Workspace owners can manage most customer records directly inside the product.

To exercise rights relating to your Tajer AI account, contact us using the details below. We may need to verify your identity before responding.

Contact us

Questions about this policy or our data practices can be sent to [email protected].